yet more reasons to love Apple
Background: I converted to Macs when I started the PhD. I meant to be dual-platform, but after a year I just quit using the PC because there was no compelling point to it. Now I'm on my second Mac laptop, a souped-up white MacBook put together by an ex-student Genius. I never buy Apple Care warranties and I never take them in for work — until this one refused to load Leopard.
They shipped it off for optical drive repair and I picked it up yesterday. The drive was replaced, the entire bottom case was replaced due to the infamous cracking problem, and Leopard was installed. Since they decided the drive issues were due to an improper initial install, the total cost was: free dollars.
No arguing, no niggling phone calls and emails. Just sent off, fixed, promptly sent back, and free. And I had no Genius connections this time, because my student left the company a few months ago and shipped himself off to New Zealand. I was just an average customer in from off the street.
Comments
I, too, switched (last summer) and have no regrets. But I also have a crack, and I'm thinking of taking it back to where I bought it to see if they'll fix it. Either that, or duct tape.
Posted by: Joanna | May 11, 2008 12:32 AM
You might ask the lovely folks at the Rosedale store. And I think Compatriot G fixed his with super glue.
Posted by: Krista | May 11, 2008 12:19 PM
I just returned from the Apple store where I learned that my Powerbook's hard drive is failing. But, at least (perhaps because it is Mac and not PC) it had the decency to break between classes and three days BEFORE my Apple Care plan expires.
Posted by: shannon | May 13, 2008 8:27 AM